At Thala Beach Nature Reserve, we are committed to safeguarding the privacy of our customers. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer, access and processing of personal data comply with the requirements of the laws of Australia.
The Personal Data we collect
When you apply to us and/or continue to subscribe with us for a service and/or product, we may request information from you in several areas of our website and other channels that may be used to personally identify you. This information includes but is not limited to your name, telephone number, email address, residential address and credit card details to enable us to process your order. These details will be used by us to better service you in your ordering process.
Purpose for which the personal data are used and retained
You agree that the personal data provided by you to us may be used and retained by us for one or more of the following purposes and for other purposes as shall be agreed between you and us or as required by law:
a. Providing and marketing our products and services;
b. Processing and administrating your account and payment; and
c. Processing of any payment instructions, direct debit facilities and/or credit facilities requested by you; and
d. Contacting you regarding your enquiries and for customer relationship management purposes.
If you have provided us with your personally identifiable information, you may receive information from us for our direct marketing communications, telephone calls, emails and direct mailings containing promotional materials for marketing our products and services. However, we will only do this if you provide us with your consent.
You may indicate your consent to the above when providing us with your Personal Data through our website or a form.
You may opt-out from receiving marketing communications at any time, free of charge, by:
– following the opt-out instructions contained in the communications; or
Retention of the information
All personal data that has been collected from you will only be stored for a limited duration that is relevant to the purpose for which it was processed and for as long as required by applicable law. In your dealings with us, we retain records of your online transactions for auditing purposes. Our general policy is to retain such information for a period not longer than is necessary for the fulfillment of the auditing purposes.
To maintain the accuracy of the personal data, as well as to prevent unauthorised access and ensure the correct use of personal data, we have implemented appropriate physical, technical, and administrative measures to safeguard and secure the personal data we collect. All personal data you provide to us is secured on our website with restricted access by authorised personnel only. Our online registration process uses the SSL protocol link for data transmission so as to protect your data via encrypting it in a secure format to ensure its privacy is maintained. When disposing of personal data, paper documents containing the personal data are securely destroyed, and electronic files storing the personal data are permanently deleted.
As stated above, we may entrust your personal data to a third party direct marketing agency that we use for our communications. We use contractual or other means to ensure that the marketing agency adopt proper security measures and data retention practices and only to use the personal data for the purposes we specify.
How to access or correct your personal data
Under the laws of Australia, you have the right to:
a. Check whether we hold any of your personal data;
b. Access your personal data held by us;
c. Require us to correct any personal data which is inaccurate; and
d. Ascertain our policies and practices (from time to time) in relation to personal data and the types of personal data held by us.
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won’t affect the user’s experience .
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
We have implemented the following:
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Thala Beach Nature Reserve
Private Road Oak Beach
Port Douglas Queensland 4877
Email: [email protected]